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Shipping: Delivery and Returns

What You Need to Know

DELIVERY TERMS:

We offer free shipping to all South Africans for orders over R1000. Any purchase valued at less than R1000 will be charged a flat rate shipping fee of R99. For deliveries and orders to countries outside of South Africa please send us a message and a quote will be sent to you before delivery can be done.

DELIVERY TIMES: 

Our delivery times are 2-4 working days to central areas within South Africa. For outlying and remote areas within South Africa, 7-9 working days will be applicable depending on the delivery address. We strive to deliver on time as promised. However, things do happen beyond our control and therefore we are unable to guarantee that all orders will be delivered within this time frame.

TRACKING:

To track your order, please use the tracking number and instructions sent to you in your confirmation email. On delivery, please keep the receipt of the delivered product.

 

Returns

How It Works

Should you wish to return the product, you have 7 days from the date of delivery to return your order. Please contact the Head Office info@nanouB.com or 0217891409 to initiate the return. The item must be returned to us via your own delivery method and at your own expense, once we have received and inspected the returned item(s) which must be unworn and received in the same condition they were sent out in, we will then refund you within 7 (seven) business days. In the case of our error, the goods will be collected at our expense. When an order is placed with gift vouchers or promotional vouchers, we will issue new vouchers to be used online to the same value.

DEFECTS:

In the rare circumstance that your item has a defect please contact our head office via email on info@nanouB.com